Tips for a Smooth Check Out

west stage


Whether you’re returning home or joining us for the first time, here are some pro tips to prepare you for public on-sale beginning Friday, November 22 at 10:00am EST.

Where Do I Buy Tickets? Purchase tickets from Homecoming’s official ticket page to guarantee they are 100% authentic. View tickets here.

When Do I Buy Tickets? You will be able to purchase tickets on Friday, November 22 at 10:00am EST.

What Ticket Options Are Available? General Admission, VIP, and our NEW Platinum experience 2-day passes will be available for purchase, starting during pre-sale and continuing into on-sale. View tickets here.

Is There A Layaway Option Available? Yes! You can secure a GA 2-day ticket for as low as $30 down. Select “Layaway Plan” near the end of the regular purchase process to split your purchase into multiple payments. Layaway plans are available for all orders including at least (1) 2-day ticket. Learn more here.

►What Happens After I Put Down My First Payment? After your first payment is made, the follow-up payments will be drawn automatically from the same payment method on the specified due dates.

►Can I Change My Payment Method, Shipping Address, or Pay It Off Early? Yes! When you buy a ticket you are required to create an online account with Front Gate Tickets (our official ticket provider). Simply go back to the ticketing page (where you added tickets to the cart) and click “sign in” at the top. From there you can manage your orders, change credit cards or shipping addresses on file, or pay it off early.

What Is Homecoming’s Ticketing System? Front Gate Tickets is Homecoming’s ticketing system. Before purchasing, you will need to click the top of the page where it says, “Sign In” and select “Sign Up” to create an account. Create An Account here.

What Is The Purchase Process Like? Once you add a General Admission, VIP, or Platinum 2-day ticket to your cart, Front Gate gives you 15 minutes to complete your purchase. To prevent yourself from running out of time, look at the ticket options and create an account ahead of time.

I Have A Question About My Order, What Should I Do? If you have a general question about your order before or after purchase, please contact Front Gate Tickets or call 888-512-7469.

Other Questions? Take a look at our FAQs or email us at info@ntlhomecoming.com.

What A Smooth Purchase Process! Where Can I Share My Praise? In addition to sharing your experience on social media, you’ll find a customer survey on your confirmation page. We’d love to hear your feedback, so we may improve the process for the future.

This article was posted on November 14, 2019